Network Field Engineer
The Dabba Network is a Decentralised Physical Infrastructure Network that is building high speed wireless networks from the ground up in India. We enable humans & machines with internet connectivity at a price that they can afford.
Internet and WiFi are critical to every human. Dabba is building the software, hardware & operating solutions to make internet access ubiquitous & affordable. We believe every household should come with internet, networking, and WiFi; just like water, gas, and electricity, the internet is a fundamental utility.
Unlike traditional internet solutions, Dabba's approach is vertically-integrated across engineering and operations. We design and manufacture our own hardware, develop the entire software stack, and manage our users’ network.
We are looking for people who are excited to work on complex problems, enjoy learning and working with others, and above all, are resilient and empathic. Join & help us build something amazing together for the next billion users.
About the role
Our customers chose us for a simple, seamless network experience. Our Network Operations team is critical to meeting this expectation. The team is small but growing, and as an early member you will have a large impact in forming the foundation of the ops team and role.
You will have impact by:
Working closely with engineers by providing feedback on firmware and software
Building a playbook for automating provisioning, installations and support
Monitoring the post-install setup at customers premise
Handling technical support for customers
Handling software & hardware upgrades in the field
Frontline debugging
Troubleshooting, debugging and resolving wireless, switching and other networking issues reported by customers
Partnering with Engineering and Product team to escalate and resolve critical bugs
Using technical experience to write internal and customer facing knowledge base articles
Documenting network changes
Acquiring and analysing wired and wireless packet captures to analyze root causes of issues
You might be a good fit if you have:
5+ years of experience in technical support
Designed complex network systems, security and implementation of routing, switching, and firewalls
Experience configuring and troubleshooting routing protocols
Comfort with troubleshooting Linux based systems
Automation and scripting experience
A thorough understanding of computer networking fundamentals and WiFi
Proficiency in the following areas: Linux, Wireshark packet captures, basic bash or Python scripting
Strong attention to detail
The ability to effectively collaborate with various internal teams
Previous experience working with ISPs or TSPs
If you are interested in joining us
We encourage you to reach out even if your experience doesn't precisely match this job description. We operate with a growth mindset and expect ourselves and our colleagues to have the capacity and desire for ongoing growth.
Tell us a little bit about yourself, why you are interested in what we are doing, and any relevant experience you have.
Attach your resume.
Please include links to LinkedIn, Github, any code samples, or blog posts.
email us with above information to career@wifidabba.com
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